ProClarity Dashboard server user name and password modification

Hi, all experts here,

Does anyone know how can we change the password for a particular user of ProClarity dashboard server? I changed it from the ProClarity dashboard server database's 'users' table, but it does not work. Any one know how can we do that.

Thanks and I am looking forward to hearing from you.

With kind regards,

Yours sincerely,

Hello Helen. Dashboard Server is integrated with Active Directory. You map users into groups in AD and map that groups in Dashboard Server.

Normally you do not handle accounts and passwords in Dashboard Server with the exception of the dashboard administrator.

HTH

Thomas Ivarsson

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Hi, Thomas,

Thanks for your kind advices.

Yes, I logged on as the administrator of the Server. What happened was the I logged on as administrator of the dashboard viewer successfully. But it did not let me log on to the dashboard studio with exactly the same administrator account. What I did was going to the database of the dashboard server and changed the password for this administrator account. But it did not let me log on with the reset password again. I am still stuck in it.

Thanks for your help anyway.

With kind regards,

Yours sincerely,

|||

OK. You can always reinstall Dashboard Server once again and get the option to change the password.

I suspect that the integration with Active Directory is not done correctly. I think you will need the help of an it-support specialist. The installation of this product is a little bit tricky.

Changing password directly in a table will usually not work.

Edit: It is possible to change the password for the PDS administrator by changing authentication back to SQL Server /forms authentication and use the default admin id and password. You will have to configure some xml files to do that and make an authentication change in Internet Information Server(IIS).

This is in the documentation.

HTH

Thomas Ivarsson

|||

Hi, Thomas,

Thanks for your help.

With kind regards,

Yours sincerely,

ProClarity Dashboard server user name and password modification

Hi, all experts here,

Does anyone know how can we change the password for a particular user of ProClarity dashboard server? I changed it from the ProClarity dashboard server database's 'users' table, but it does not work. Any one know how can we do that.

Thanks and I am looking forward to hearing from you.

With kind regards,

Yours sincerely,

Hello Helen. Dashboard Server is integrated with Active Directory. You map users into groups in AD and map that groups in Dashboard Server.

Normally you do not handle accounts and passwords in Dashboard Server with the exception of the dashboard administrator.

HTH

Thomas Ivarsson

|||

Hi, Thomas,

Thanks for your kind advices.

Yes, I logged on as the administrator of the Server. What happened was the I logged on as administrator of the dashboard viewer successfully. But it did not let me log on to the dashboard studio with exactly the same administrator account. What I did was going to the database of the dashboard server and changed the password for this administrator account. But it did not let me log on with the reset password again. I am still stuck in it.

Thanks for your help anyway.

With kind regards,

Yours sincerely,

|||

OK. You can always reinstall Dashboard Server once again and get the option to change the password.

I suspect that the integration with Active Directory is not done correctly. I think you will need the help of an it-support specialist. The installation of this product is a little bit tricky.

Changing password directly in a table will usually not work.

Edit: It is possible to change the password for the PDS administrator by changing authentication back to SQL Server /forms authentication and use the default admin id and password. You will have to configure some xml files to do that and make an authentication change in Internet Information Server(IIS).

This is in the documentation.

HTH

Thomas Ivarsson

|||

Hi, Thomas,

Thanks for your help.

With kind regards,

Yours sincerely,

ProClarity Dashboard server user name and password modification

Hi, all experts here,

Does anyone know how can we change the password for a particular user of ProClarity dashboard server? I changed it from the ProClarity dashboard server database's 'users' table, but it does not work. Any one know how can we do that.

Thanks and I am looking forward to hearing from you.

With kind regards,

Yours sincerely,

Hello Helen. Dashboard Server is integrated with Active Directory. You map users into groups in AD and map that groups in Dashboard Server.

Normally you do not handle accounts and passwords in Dashboard Server with the exception of the dashboard administrator.

HTH

Thomas Ivarsson

|||

Hi, Thomas,

Thanks for your kind advices.

Yes, I logged on as the administrator of the Server. What happened was the I logged on as administrator of the dashboard viewer successfully. But it did not let me log on to the dashboard studio with exactly the same administrator account. What I did was going to the database of the dashboard server and changed the password for this administrator account. But it did not let me log on with the reset password again. I am still stuck in it.

Thanks for your help anyway.

With kind regards,

Yours sincerely,

|||

OK. You can always reinstall Dashboard Server once again and get the option to change the password.

I suspect that the integration with Active Directory is not done correctly. I think you will need the help of an it-support specialist. The installation of this product is a little bit tricky.

Changing password directly in a table will usually not work.

Edit: It is possible to change the password for the PDS administrator by changing authentication back to SQL Server /forms authentication and use the default admin id and password. You will have to configure some xml files to do that and make an authentication change in Internet Information Server(IIS).

This is in the documentation.

HTH

Thomas Ivarsson

|||

Hi, Thomas,

Thanks for your help.

With kind regards,

Yours sincerely,

Proclarity Dashboard Performance issues

Hi,

I had a problem with the performance. It generally takes time for all the application to populate the content in the window when it was called first time and for sucessive calls it will populate the page quickly. but in case of my proclarity dashboard it takes more time when it was called as many times. can anyone help me to resolve this problem.

Thanks,

madhan

Are you saying that the second time you displayed a page from RS, it took as long as the first time? If so check the log file and see if the appdomain was recycled. There is "shutdownReason" in the log file that may be of interest. Make sure you are not touching any file under the RS directory each time you load your dashboard.