Proclarity - Inatalation 64 bit problem!?

Hi guys...

During the Process of installation of software PROCLARITY Analytics Server 6,3, with a profile of bit schemes in architecture 64. I am with a problem:

"This installation will disable 64-bit Support on Internet Information Services (ISS). Existing 64-bit application will no longer function. Click YES to proceed or NO to cancel the installation."

How I can decide? To install the program without damages for the ISS of architecture 64 bit

I thank attention!

Not all components of SQL Server comes in 64bits but IIS comes in 64bits so I am assuming Proclarity like Reporting services require IIS to run but if it comes only in 32bits then IIS must run in WOW64 to run Proclarity. So if you need IIS in 64bits then you need a separate 32bits box to run SQL Server with Proclarity. Hope this helps.

|||

Hi Diogo,

We are using ProClarity 6.2 on 64-bit IIS boxes and we have to configure IIS to run in 32-bit mode in order to install the ProClarity application. It may be the same for ProClarity 6.3.

This is how you configure IIS to run in 32-bit mode on a 64-bit machine :

How to switch between the 32-bit versions of ASP.NET 1.1 and the 64-bit version of ASP.NET 2.0 on a 64-bit version of Windows

http://support.microsoft.com/default.aspx/kb/894435

Regards,

Paul

|||Did you ever get this problem resolved? When I attempt to install ProClarity Analytics Server 6.4 onto a 64-bit version of Windows, I'm immediately prompted with the following error:

Missing Product Requirements

The following requirements are missing:
- The following IIS Web Service Extensions must be set to allowed (see PAS Setup Guide);

Server Side Includes
Active Server Pages
All Unknown ISAPI Extensions

I'm unable to even begin the installation, never mind complete it.
|||

Hi Brian,

ProClarity does indeed require that you enable Server Side Includes, Active Server Pages and All Unknown ISAPI Extensions for the installation to proceed.

I haven't used version 6.4 but version 6.2 requires that you run IIS in 32-bit mode.

|||

I am running IIS 6.0 in 32-bit mode (per the methods described in these postings, as well as having enabled the three web extensions asked for. The odd part is, I attempted this install on a clean 32-bit Windows Server 2003 installation and received the same error. There must be something else that I'm missing in the installation process, but for the life of my, I can't figure it out. I even followed the step-by-step instructions as detailed in the ProClarity setup guide and can't get it to install.

|||

Brian,

OK, going back to the 64-bit installation, where exactly does the installation fail and with what error message ?

Have you enabled the 32-bit Asp.Net 2.0 web service extension ?

Paul

|||

I'm running "setup.exe" from within the \INSTALL\PAS folder, by I've also tried it from running "setup.exe" at the root of the ProClarity CD. It is failing as soon as I click "Next" when I choose to install:

Full product, which includes:

- Analytics Server software

- Analytics Server database

- Administration Tool

The error message is exactly:

Missing Product Requirements

The following requirements are missing:
- The following IIS Web Service Extensions must be set to allowed (see PAS Setup Guide);

Server Side Includes
Active Server Pages
All Unknown ISAPI Extensions

My only option at that point is to click the "Back" or "Finish" button.

I've enabled the 32-bit ASP.NET 2.0 web service extension as detailed in http://support.microsoft.com/default.aspx/kb/894435, as well as the the extensions listed in the error message.

|||

Brian,

Dumb question (but I've got to ask it) - are those extensions actually enabled in IIS ?

Is the status set to Allowed as opposed to Prohibited ?

I have seen this error message before during an installation but it was because the extensions weren't enabled.

Paul

|||

They are set to "Allowed".

|||

Hi Guys...

On the problem in the installation of the Proclarity in the environment 64bit′s (where the Proclarity automatically converts the IIS for 32bit′s), the only alternative was the creation of a virtual machine with the application all installed in 32bit′s.

Thanks for Attention ....

|||

Unfortunately I received nearly the same error message on just such a machine (a Windows Server 2003 R2 Standard OS installed in VMWare):

Missing Product Requirements

The following requirements are missing:
- The following IIS Web Service Extensions must be set to allowed (see PAS Setup Guide);

Server Side Includes
Active Server Pages

|||

Hi Brian,

This is not related to Proclarity but Win2003 installs IIS that can only render HTML by default so you need to remove the one you have added and when you add it the next time click on details and you will see most of the other Asp.net related components. If you did not see the Web Service stuff click on details again and you will see them. Hope this helps.

|||

I removed IIS from the 32-bit machine and reinstalled, making sure this time to select all of the components of IIS. After the installation, I checked the web service extensions and confirmed that they are all set to "Allowed". When I attempt to install ProClarity Analytics Server 6.3, I still get the same error message.

Scratching my head on this one. I have PAS 6.2 installed on another system (Win2003 R2 Standard 32-bit) and never had this issue. Could there be something wrong with the 6.3 version I downloaded from the MSDN site? I can understand this issue occurring on the 64-bit OS, but it should work just fine on the 32-bit one.

|||

Hi Brian,

If your virtual machine is Win2003 32bits as Diogo A. Di Pietro then I don't think allowed is needed because both are 32bits. Just a thought you may remove the allowed and try the installation again.

sql

Proclarity - Inatalation 64 bit problem!?

Hi guys...

During the Process of installation of software PROCLARITY Analytics Server 6,3, with a profile of bit schemes in architecture 64. I am with a problem:

"This installation will disable 64-bit Support on Internet Information Services (ISS). Existing 64-bit application will no longer function. Click YES to proceed or NO to cancel the installation."

How I can decide? To install the program without damages for the ISS of architecture 64 bit

I thank attention!

Not all components of SQL Server comes in 64bits but IIS comes in 64bits so I am assuming Proclarity like Reporting services require IIS to run but if it comes only in 32bits then IIS must run in WOW64 to run Proclarity. So if you need IIS in 64bits then you need a separate 32bits box to run SQL Server with Proclarity. Hope this helps.

|||

Hi Diogo,

We are using ProClarity 6.2 on 64-bit IIS boxes and we have to configure IIS to run in 32-bit mode in order to install the ProClarity application. It may be the same for ProClarity 6.3.

This is how you configure IIS to run in 32-bit mode on a 64-bit machine :

How to switch between the 32-bit versions of ASP.NET 1.1 and the 64-bit version of ASP.NET 2.0 on a 64-bit version of Windows

http://support.microsoft.com/default.aspx/kb/894435

Regards,

Paul

|||Did you ever get this problem resolved? When I attempt to install ProClarity Analytics Server 6.4 onto a 64-bit version of Windows, I'm immediately prompted with the following error:

Missing Product Requirements

The following requirements are missing:
- The following IIS Web Service Extensions must be set to allowed (see PAS Setup Guide);

Server Side Includes
Active Server Pages
All Unknown ISAPI Extensions

I'm unable to even begin the installation, never mind complete it.
|||

Hi Brian,

ProClarity does indeed require that you enable Server Side Includes, Active Server Pages and All Unknown ISAPI Extensions for the installation to proceed.

I haven't used version 6.4 but version 6.2 requires that you run IIS in 32-bit mode.

|||

I am running IIS 6.0 in 32-bit mode (per the methods described in these postings, as well as having enabled the three web extensions asked for. The odd part is, I attempted this install on a clean 32-bit Windows Server 2003 installation and received the same error. There must be something else that I'm missing in the installation process, but for the life of my, I can't figure it out. I even followed the step-by-step instructions as detailed in the ProClarity setup guide and can't get it to install.

|||

Brian,

OK, going back to the 64-bit installation, where exactly does the installation fail and with what error message ?

Have you enabled the 32-bit Asp.Net 2.0 web service extension ?

Paul

|||

I'm running "setup.exe" from within the \INSTALL\PAS folder, by I've also tried it from running "setup.exe" at the root of the ProClarity CD. It is failing as soon as I click "Next" when I choose to install:

Full product, which includes:

- Analytics Server software

- Analytics Server database

- Administration Tool

The error message is exactly:

Missing Product Requirements

The following requirements are missing:
- The following IIS Web Service Extensions must be set to allowed (see PAS Setup Guide);

Server Side Includes
Active Server Pages
All Unknown ISAPI Extensions

My only option at that point is to click the "Back" or "Finish" button.

I've enabled the 32-bit ASP.NET 2.0 web service extension as detailed in http://support.microsoft.com/default.aspx/kb/894435, as well as the the extensions listed in the error message.

|||

Brian,

Dumb question (but I've got to ask it) - are those extensions actually enabled in IIS ?

Is the status set to Allowed as opposed to Prohibited ?

I have seen this error message before during an installation but it was because the extensions weren't enabled.

Paul

|||

They are set to "Allowed".

|||

Hi Guys...

On the problem in the installation of the Proclarity in the environment 64bit′s (where the Proclarity automatically converts the IIS for 32bit′s), the only alternative was the creation of a virtual machine with the application all installed in 32bit′s.

Thanks for Attention ....

|||

Unfortunately I received nearly the same error message on just such a machine (a Windows Server 2003 R2 Standard OS installed in VMWare):

Missing Product Requirements

The following requirements are missing:
- The following IIS Web Service Extensions must be set to allowed (see PAS Setup Guide);

Server Side Includes
Active Server Pages

|||

Hi Brian,

This is not related to Proclarity but Win2003 installs IIS that can only render HTML by default so you need to remove the one you have added and when you add it the next time click on details and you will see most of the other Asp.net related components. If you did not see the Web Service stuff click on details again and you will see them. Hope this helps.

|||

I removed IIS from the 32-bit machine and reinstalled, making sure this time to select all of the components of IIS. After the installation, I checked the web service extensions and confirmed that they are all set to "Allowed". When I attempt to install ProClarity Analytics Server 6.3, I still get the same error message.

Scratching my head on this one. I have PAS 6.2 installed on another system (Win2003 R2 Standard 32-bit) and never had this issue. Could there be something wrong with the 6.3 version I downloaded from the MSDN site? I can understand this issue occurring on the 64-bit OS, but it should work just fine on the 32-bit one.

|||

Hi Brian,

If your virtual machine is Win2003 32bits as Diogo A. Di Pietro then I don't think allowed is needed because both are 32bits. Just a thought you may remove the allowed and try the installation again.

Processor@50+ %

Hi, I have SQL server 2000 at my office used by our management software and
sometimes when we do certain operations like an update, or delete over some
of tables, some with 50.000+ records the server processor goes up to 50+ %
for a considerable amont of time... causing the application to hang for some
time. The database has 1.5GBs in size +/- the server is a HP Compaq Proliant
with a Xeon 2.0 and it had 1GB of ram, and I just installed + 1GB to see if
it helped, but I had the exact same result, so it's not memory lack. SQL's
version is 8.00.194.
Do you think that this problem might have been resolved with SP3/4 ?
Do you think it will help to install these?
there is at least one remote exploit for SP2, so IMHO u really should apply
SP4
i had similar problem not long ago - the solution was changing the AV on
that server ^_^
"Mrcio Santos" <MrcioSantos@.discussions.microsoft.com> wrote in message
news:8DB469E6-9E40-4046-AE08-C82E81D0A647@.microsoft.com...
> Hi, I have SQL server 2000 at my office used by our management software
> and
> sometimes when we do certain operations like an update, or delete over
> some
> of tables, some with 50.000+ records the server processor goes up to 50+ %
> for a considerable amont of time... causing the application to hang for
> some
> time. The database has 1.5GBs in size +/- the server is a HP Compaq
> Proliant
> with a Xeon 2.0 and it had 1GB of ram, and I just installed + 1GB to see
> if
> it helped, but I had the exact same result, so it's not memory lack. SQL's
> version is 8.00.194.
> Do you think that this problem might have been resolved with SP3/4 ?
> Do you think it will help to install these?
|||AV like in Anti-Virus ?
I have Symantec Antivirus Corporate Ed. v. 9.0.0.338.
"Coldman" wrote:

> there is at least one remote exploit for SP2, so IMHO u really should apply
> SP4
> i had similar problem not long ago - the solution was changing the AV on
> that server ^_^
> "Márcio Santos" <MrcioSantos@.discussions.microsoft.com> wrote in message
> news:8DB469E6-9E40-4046-AE08-C82E81D0A647@.microsoft.com...
>
>
|||Hi,
Are u using simple insert and delete statement or u use hetogenious
queries.
Else i can suggest to check ur code.
hope this help u
from
killer
|||Well, the code wasn't written by me, but SQL Profiler says on EventClass
column: "SQL: Batch completed". I'm not sure if this answers your question,
but...
thx
"doller" wrote:

> Hi,
>
> Are u using simple insert and delete statement or u use hetogenious
> queries.
> Else i can suggest to check ur code.
> hope this help u
> from
> killer
>
|||Márcio Santos wrote:
> Hi, I have SQL server 2000 at my office used by our management
> software and sometimes when we do certain operations like an update,
> or delete over some of tables, some with 50.000+ records the server
> processor goes up to 50+ % for a considerable amont of time...
> causing the application to hang for some time. The database has
> 1.5GBs in size +/- the server is a HP Compaq Proliant with a Xeon 2.0
> and it had 1GB of ram, and I just installed + 1GB to see if it
> helped, but I had the exact same result, so it's not memory lack.
> SQL's version is 8.00.194.
> Do you think that this problem might have been resolved with SP3/4 ?
> Do you think it will help to install these?
50% utilization is nothing to worry about unless it's accompanied by
poorly performing queries. Check those updates to make sure they are
optimized. Sounds like you are running into table scan / clustered index
scan operations. If that's the case, there is a lot of blocking going on
and that's the reason for the application slow-down, not the cpu issue.
Also, you appear to be running the RTM release of SQL Server 2000 from 5
years ago which is quite buggy. Any reason you have chosen to not
install any service packs? You should install SP3 or SP4.
David Gugick
Quest Software
www.imceda.com
www.quest.com
|||Mrcio Santos (MrcioSantos@.discussions.microsoft.com) writes:
> SQL's version is 8.00.194.
> Do you think that this problem might have been resolved with SP3/4 ?
> Do you think it will help to install these?
From your description, I would not expect SP3/SP4 to solve your urgent
problems, but nevettheless, I strongly recommend that you install at least
SP3, preferrably SP4.
Erland Sommarskog, SQL Server MVP, esquel@.sommarskog.se
Books Online for SQL Server SP3 at
http://www.microsoft.com/sql/techinf...2000/books.asp

Processor@50+ %

Hi, I have SQL server 2000 at my office used by our management software and
sometimes when we do certain operations like an update, or delete over some
of tables, some with 50.000+ records the server processor goes up to 50+ %
for a considerable amont of time... causing the application to hang for some
time. The database has 1.5GBs in size +/- the server is a HP Compaq Proliant
with a Xeon 2.0 and it had 1GB of ram, and I just installed + 1GB to see if
it helped, but I had the exact same result, so it's not memory lack. SQL's
version is 8.00.194.
Do you think that this problem might have been resolved with SP3/4 ?
Do you think it will help to install these?there is at least one remote exploit for SP2, so IMHO u really should apply
SP4
i had similar problem not long ago - the solution was changing the AV on
that server ^_^
"Mrcio Santos" <MrcioSantos@.discussions.microsoft.com> wrote in message
news:8DB469E6-9E40-4046-AE08-C82E81D0A647@.microsoft.com...
> Hi, I have SQL server 2000 at my office used by our management software
> and
> sometimes when we do certain operations like an update, or delete over
> some
> of tables, some with 50.000+ records the server processor goes up to 50+ %
> for a considerable amont of time... causing the application to hang for
> some
> time. The database has 1.5GBs in size +/- the server is a HP Compaq
> Proliant
> with a Xeon 2.0 and it had 1GB of ram, and I just installed + 1GB to see
> if
> it helped, but I had the exact same result, so it's not memory lack. SQL's
> version is 8.00.194.
> Do you think that this problem might have been resolved with SP3/4 ?
> Do you think it will help to install these?|||AV like in Anti-Virus '
I have Symantec Antivirus Corporate Ed. v. 9.0.0.338.
"Coldman" wrote:

> there is at least one remote exploit for SP2, so IMHO u really should appl
y
> SP4
> i had similar problem not long ago - the solution was changing the AV on
> that server ^_^
> "Márcio Santos" <MrcioSantos@.discussions.microsoft.com> wrote in message
> news:8DB469E6-9E40-4046-AE08-C82E81D0A647@.microsoft.com...
>
>|||Hi,
Are u using simple insert and delete statement or u use hetogenious
queries.
Else i can suggest to check ur code.
hope this help u
from
killer|||Well, the code wasn't written by me, but SQL Profiler says on EventClass
column: "SQL: Batch completed". I'm not sure if this answers your question,
but...
thx
"doller" wrote:

> Hi,
>
> Are u using simple insert and delete statement or u use hetogenious
> queries.
> Else i can suggest to check ur code.
> hope this help u
> from
> killer
>|||Márcio Santos wrote:
> Hi, I have SQL server 2000 at my office used by our management
> software and sometimes when we do certain operations like an update,
> or delete over some of tables, some with 50.000+ records the server
> processor goes up to 50+ % for a considerable amont of time...
> causing the application to hang for some time. The database has
> 1.5GBs in size +/- the server is a HP Compaq Proliant with a Xeon 2.0
> and it had 1GB of ram, and I just installed + 1GB to see if it
> helped, but I had the exact same result, so it's not memory lack.
> SQL's version is 8.00.194.
> Do you think that this problem might have been resolved with SP3/4 ?
> Do you think it will help to install these?
50% utilization is nothing to worry about unless it's accompanied by
poorly performing queries. Check those updates to make sure they are
optimized. Sounds like you are running into table scan / clustered index
scan operations. If that's the case, there is a lot of blocking going on
and that's the reason for the application slow-down, not the cpu issue.
Also, you appear to be running the RTM release of SQL Server 2000 from 5
years ago which is quite buggy. Any reason you have chosen to not
install any service packs? You should install SP3 or SP4.
David Gugick
Quest Software
www.imceda.com
www.quest.com|||Mrcio Santos (MrcioSantos@.discussions.microsoft.com) writes:
> SQL's version is 8.00.194.
> Do you think that this problem might have been resolved with SP3/4 ?
> Do you think it will help to install these?
From your description, I would not expect SP3/SP4 to solve your urgent
problems, but nevettheless, I strongly recommend that you install at least
SP3, preferrably SP4.
Erland Sommarskog, SQL Server MVP, esquel@.sommarskog.se
Books Online for SQL Server SP3 at
http://www.microsoft.com/sql/techin.../2000/books.asp

Processor@50+ %

Hi, I have SQL server 2000 at my office used by our management software and
sometimes when we do certain operations like an update, or delete over some
of tables, some with 50.000+ records the server processor goes up to 50+ %
for a considerable amont of time... causing the application to hang for some
time. The database has 1.5GBs in size +/- the server is a HP Compaq Proliant
with a Xeon 2.0 and it had 1GB of ram, and I just installed + 1GB to see if
it helped, but I had the exact same result, so it's not memory lack. SQL's
version is 8.00.194.
Do you think that this problem might have been resolved with SP3/4 ?
Do you think it will help to install these?there is at least one remote exploit for SP2, so IMHO u really should apply
SP4
i had similar problem not long ago - the solution was changing the AV on
that server ^_^
"Márcio Santos" <MrcioSantos@.discussions.microsoft.com> wrote in message
news:8DB469E6-9E40-4046-AE08-C82E81D0A647@.microsoft.com...
> Hi, I have SQL server 2000 at my office used by our management software
> and
> sometimes when we do certain operations like an update, or delete over
> some
> of tables, some with 50.000+ records the server processor goes up to 50+ %
> for a considerable amont of time... causing the application to hang for
> some
> time. The database has 1.5GBs in size +/- the server is a HP Compaq
> Proliant
> with a Xeon 2.0 and it had 1GB of ram, and I just installed + 1GB to see
> if
> it helped, but I had the exact same result, so it's not memory lack. SQL's
> version is 8.00.194.
> Do you think that this problem might have been resolved with SP3/4 ?
> Do you think it will help to install these?|||AV like in Anti-Virus '
I have Symantec Antivirus Corporate Ed. v. 9.0.0.338.
"Coldman" wrote:
> there is at least one remote exploit for SP2, so IMHO u really should apply
> SP4
> i had similar problem not long ago - the solution was changing the AV on
> that server ^_^
> "Márcio Santos" <MrcioSantos@.discussions.microsoft.com> wrote in message
> news:8DB469E6-9E40-4046-AE08-C82E81D0A647@.microsoft.com...
> > Hi, I have SQL server 2000 at my office used by our management software
> > and
> > sometimes when we do certain operations like an update, or delete over
> > some
> > of tables, some with 50.000+ records the server processor goes up to 50+ %
> > for a considerable amont of time... causing the application to hang for
> > some
> > time. The database has 1.5GBs in size +/- the server is a HP Compaq
> > Proliant
> > with a Xeon 2.0 and it had 1GB of ram, and I just installed + 1GB to see
> > if
> > it helped, but I had the exact same result, so it's not memory lack. SQL's
> > version is 8.00.194.
> >
> > Do you think that this problem might have been resolved with SP3/4 ?
> > Do you think it will help to install these?
>
>|||Hi,
Are u using simple insert and delete statement or u use hetogenious
queries.
Else i can suggest to check ur code.
hope this help u
from
killer|||Well, the code wasn't written by me, but SQL Profiler says on EventClass
column: "SQL: Batch completed". I'm not sure if this answers your question,
but...
thx
"doller" wrote:
> Hi,
>
> Are u using simple insert and delete statement or u use hetogenious
> queries.
> Else i can suggest to check ur code.
> hope this help u
> from
> killer
>|||Márcio Santos wrote:
> Hi, I have SQL server 2000 at my office used by our management
> software and sometimes when we do certain operations like an update,
> or delete over some of tables, some with 50.000+ records the server
> processor goes up to 50+ % for a considerable amont of time...
> causing the application to hang for some time. The database has
> 1.5GBs in size +/- the server is a HP Compaq Proliant with a Xeon 2.0
> and it had 1GB of ram, and I just installed + 1GB to see if it
> helped, but I had the exact same result, so it's not memory lack.
> SQL's version is 8.00.194.
> Do you think that this problem might have been resolved with SP3/4 ?
> Do you think it will help to install these?
50% utilization is nothing to worry about unless it's accompanied by
poorly performing queries. Check those updates to make sure they are
optimized. Sounds like you are running into table scan / clustered index
scan operations. If that's the case, there is a lot of blocking going on
and that's the reason for the application slow-down, not the cpu issue.
Also, you appear to be running the RTM release of SQL Server 2000 from 5
years ago which is quite buggy. Any reason you have chosen to not
install any service packs? You should install SP3 or SP4.
David Gugick
Quest Software
www.imceda.com
www.quest.com|||Márcio Santos (MrcioSantos@.discussions.microsoft.com) writes:
> SQL's version is 8.00.194.
> Do you think that this problem might have been resolved with SP3/4 ?
> Do you think it will help to install these?
From your description, I would not expect SP3/SP4 to solve your urgent
problems, but nevettheless, I strongly recommend that you install at least
SP3, preferrably SP4.
Erland Sommarskog, SQL Server MVP, esquel@.sommarskog.se
Books Online for SQL Server SP3 at
http://www.microsoft.com/sql/techinfo/productdoc/2000/books.aspsql

Process Info: # of connnections

I have a SQLServer that gets accessed by some medical software through Citrix. So there are about 100 users at any point in time,but I can see 650+ Processes in Current Activity->Process Info in Enterprise Manager.

The company is complaining that if they dont reboot their SQL Server everyday it gets too slow to use. Does the # of Processes have any relation to their preformance issues?Doesn't anybody know?|||surely the number of active process (and so of active connection) will impact on performace...if a connection is open it is probably serving an application that is querying the server.

With the information you give, its quite impossibile to say that is SQL Server the cause of the slowdown or not.

You need to check your entire application, not only SQL Server. Is the application using stored procedure? someone has used cursors? Is the database split across multiple discs? Is the network functioning correctly?

There are so many possibile bottlenecks that you need - first of all - to figure what bottleneck you have, and then optimize.|||DBCC OPENTRAN ('<database_name>') will show you if there are any open transactions in a database. Their presence may be the reason that the server resources are being depleted.|||Thank you for the input.
aobut 90% or the 650 connections are sleeping, they could be unclosed ODBC connections. Will they have an impact on SQL performance?|||It is >possible< that you have a connection leak. If this is a third party product, I would think this sort of thing would have been detected by one of the first few customers. But then, I am silly that way. Can it cause a problem, yes. The amount of memory that SQL Server has to manage for connections will get a bit heavy (I think it is on the order of 80Kb per connection). Does that mean you should go on a SPID Chainsaw Massacre? Maybe not. Check on the last_batch (time the last query finished) values and compare to the Login_time values in sysprocesses (might be displayed in EM, but I am too lazy to check). If you see large discrepancies in these two times, then you might have to go on a killing spree. But before you do something you may regret, do some testing to see what the effect is going to be on your users and your support agreements with your vendor.